Email & domain management
Microsoft 365 mailboxes, shared mailboxes, aliases, domains and the SPF, DKIM and DMARC records that help legitimate email arrive.
Business continuity & backup planning
Planning how you would recover accounts, data and devices — Microsoft 365 backup approach, recovery steps and continuity documentation.
Digital governance
Practical controls for access, permissions, document ownership, review dates and staff acknowledgement of policies. Not legal advice.
Knowledge management
Internal knowledge bases, procedure and policy libraries, onboarding content and staff guidance people can actually search.
Digital accessibility
Accessible websites and forms, semantic content structure, keyboard-friendly interaction and practical improvement of what you already have.
Training & adoption
Helping staff use Microsoft 365, Teams, SharePoint, new systems and AI tools confidently, plus basic cybersecurity awareness.
Responsible AI
Acceptable-use guidance, human review steps, data-handling decisions and audit trails for any AI your organisation adopts.
Virtual IT / digital lead
Ongoing digital leadership without building a full internal technology team: someone who knows your systems, keeps a plan and helps you make decisions.